1. Introduction Welcome to the Edamah app. Edamah aims to facilitate home maintenance work for customers through an electronic platform for booking maintenance services and others. Edamah gives its clients an easy and enjoyable experience by providing the required technicians to complete the required work. The following terms will have the meanings assigned to each of them unless expressly stated otherwise in the text: - Usage Agreement: the agreement and terms of use of the “Edamah website/application”. - Edamah website/website/edama application/application: Edamah website page or application and all pages, links and tools affiliated with it, the service provider. - You/information: any person who accesses the Website and then browses or downloads all or part of the available information, or uses the services provided by the Website by any means. Below is the "Usage Agreement" that pertains to your use of and access to the "Edamah Application" pages. By using the “Edamah Application” you agree to accept the terms and conditions of the “Usage Agreement” which includes all the details below and any subsequent amendments thereto. The "Usage Agreement" is effective immediately upon commencing the use of the "electronic application". 2. Privacy Policy This privacy policy provides the method for collecting your data in the manner used by the “Edamah App” and we recommend that you read the privacy policy carefully. You agree to the collection and use of your data via the Online Application in the manner set forth in this Privacy Policy. Protect your privacy Edamah values your trust in us, and we want you to feel comfortable and secure when using our website/application and sharing your information with us, and therefore we are very proud of our commitment to protecting your privacy. Please continue reading the following policy to understand how your personal information is handled. Privacy Guarantee Edamah promises not to sell, rent or share your personal information to any third party (except as provided in this Privacy Policy) without your consent. service providers Edamah may employ other companies or individuals to perform tasks on its behalf. These include, but are not limited to, directing orders, providing maintenance services, sending postal mail and e-mail, analyzing data, providing assistance and marketing, and providing search results. They may have access to personal information necessary to perform their functions, provided that it is not used for other purposes. The following information provided by you when submitting an application with maintenance or construction service providers is shared only with the maintenance or construction service provider whose offer you accept and after the reservation is made by you: - The name. - Mobile number. Detailed geographical location. Information that may be collected from you The “electronic application” collects the information provided by you when registering in the “electronic application” and submitting requests in a record with the information we know about you through your use of our site, including the collection of information about the operations you perform on the “electronic application”. We may also collect additional information in connection with your participation in any of our offers. We also monitor customer traffic patterns and application usage, which enables us to improve our service. If you do not agree to this privacy policy, please do not accept the privacy policy during registration, as your personal identity remains anonymous while browsing the site without logging into the “application” with a username and password. However, “Edamah” collects and saves the following information, even if you are not logged into the “Site”: The country from which the Site is used. - The default language of the browser. User operating system You may terminate your account at any time, however your archived information may remain on the Website's servers even after you delete or terminate your account. Cases of disclosure of your information We will not use your personal information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information, and we will not disclose any personal information to any third party except in the following circumstances: - That we have your permission. To provide the products and services you requested. To assist in the investigation or prevention of conduct related to illegal and illegal activities or suspected fraud or that poses a threat to the safety or security of any person or in cases of violation of the User Agreement or to defend against legal claims. Special circumstances such as compliance with subpoenas, court orders, request/order of a statutory authority. our responsibility Although we will endeavor to keep your personal information confidential, transmissions via the Internet cannot be completely secure. By using this Website, you agree that we have no responsibility for disclosing your information due to any party's transmission errors or unauthorized acts of third parties. We reserve the right to change or update our policy at any time, and will notify you of changes if this occurs. Such changes are effective immediately upon being posted on the Site. 3. Electronic Communication: By agreeing to use the “application” and our electronic services, you also agree to receive our electronic communication with you in all its forms through e-mail, periodic bulletins, notices and alerts announced on the “website”. Accordingly, you tacitly agree that all electronic transactions sent to you by us are legally binding and shall be treated as written transactions. 4. Your personal information and transaction details information You agree to grant “Edamah Application” an unlimited right to use your personal information or otherwise, which you provided to us through the “Online Application” and/or announced it on the “Application” through registration and/or purchase, through the forms designated for communication and registration, Or via any email or any of the communication channels available on the “Site” for the purpose of operating and promoting the “Application”, in accordance with the privacy policy of the “Application”. 5. Your account The information you provide during the registration process is protected data in accordance with the terms of the privacy policy described above. You agree to be responsible for maintaining the confidentiality of your account information and password, and you also agree to notify Edamah App immediately of any unauthorized use of your password or account or any other breach of your confidential information. In no case will Edamah be responsible for any loss that you may suffer directly or indirectly, morally or materially, as a result of disclosing user name or password information from any third party. In the event of non-compliance with any of the provisions of the "User Agreement", the "Site" administration has the right to suspend or cancel your membership and block you from the "site". We also reserve the right to cancel any unconfirmed and unverified accounts or transactions or accounts that have been inactive for a long period of time. 6. Copyright The content, organization, graphics, design, compilation, electronic translation, digitization, and other matters relating to the Site are the property of Edamah and are protected by copyright, trade name and other rights including It has intellectual property rights. It is strictly prohibited to copy, redistribute, use or print any of these materials or any part of them from the “Site” or from any other sites, except to the extent permitted by the laws in force in the Kingdom of Saudi Arabia in this regard. 7. Brands All words and logos on the “website or application” are the property of “Edamah” whether they are registered trademarks, designs, phrases, logos and/or unregistered words and are subject to protection under intellectual property laws. All other trademarks not owned by Edamah that appear on the Site are the property of their respective owners, who may or may not be affiliated with or associated with Edamah. 8. Terms of Service Submit an order and price details You can submit a maintenance work service request through the “electronic application” when you register to provide us with the required information, then “Edamah” technicians will review your request information in accordance with the above privacy policy and provide you directly with offers to provide a maintenance work service based on your request and you can choose the most suitable offer for you from those Offers, bearing in mind that maintenance service offers are subject to an expiration date determined by maintenance technicians. The request includes a statement of all the maintenance work that you want to perform, please fill in the statement accurately because the maintenance service provider offers you the offer based on this statement. Noting that in the event that you do not wish to complete some of the works stipulated in the maintenance work service request when the maintenance work service provider performs the works mentioned in the service request statement; This will not affect the agreed fees. And if you want to add some work to the statement when the service provider performs maintenance work, you can do so, but the maintenance service provider will add the value of the added work fees on the final invoice submitted to you. paying off Currently, payment for all orders is by cash for technicians, and later by electronic payment, through: Deposit an amount in your account balance on the “application” to be used when needed. - Bank transfer, and you will be provided with our bank account information when you register on the “electronic application” later. Electronic payment channels. All financial dues are in Saudi Riyals. Cancel orders You can cancel your request submitted through the “application” at any time before confirming the reservation and paying the amount of the maintenance service. Geographical scope of services Edamah provides its services in Sudair area. Service evaluation In “Edamah” we provide a tool for assessing the service provided to you by the maintenance service provider upon the completion of the maintenance work process by the maintenance service provider, with the aim of developing our services and resolving any complaint submitted by you. Your evaluation or complaint if you are not satisfied with the service provided by the service provider may result in maintenance work. 9. Disclaimer The services or information obtained from or through the “application” are services and information that are provided “as is” and “as available”, and accordingly, the “edama app” will not be liable under any circumstances for any damages, including including but not limited to direct, indirect, special, incidental or consequential damages, losses or expenses incurred in connection with this Application or its use or inability to use by any party or in connection with any failure of performance, error or omission interruption, disruption, or delay in operation or broadcasting, or due to viruses, malfunctions of lines or systems, or as a result of a breach of the “Usage Agreement”, warranties, negligence, or liability for services or information, or otherwise, even if the “Edamah website” or Who represents him for the possibility of such damages, losses or expenses. Choosing the materials used in the “maintenance service” is your responsibility, and you are responsible for these materials in terms of quality and safety, and you are also responsible for every defect that occurs in the “maintenance work” due to the invalidity or lack of quality of the materials. 10. The nature of the relationship You agree that the Employment Agreement shall in no way be construed as an employment, employment, agency contract or partnership contract, and you may not present yourself to any third party as an employee, agent or representative of Edamah. 11. Applicable law The "Usage Agreement" is governed in its interpretation, implementation and all aspects of the provisions of the applicable regulations in the Kingdom of Saudi Arabia and its judicial authorities. 12. Amendments to the Agreement and Terms of Use “Edamah” has the absolute right at any time to amend the “Usage Agreement” for the website without prior notice or warning. You may access the latest version of the User Agreement at any time on the Website. If you do not accept the modifications to the User Agreement, you must stop using this Site. If you continue to use this Website, you implicitly agree to be bound by the amended terms of the User Agreement when using this Website. 13. Value Added Tax The mentioned fees and expenses do not include value added tax, and the tax will be charged separately according to the prices stipulated in the value added tax system and its implementing regulations. 14. Contact information Thank you for visiting “Edamah Application” on the internet